90-Day Replacement Guarantee
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Add our 90-Day Replacement Guarantee and rest assured that your products will be covered! We will replace any product in your order if it is defective or damaged within 90 days from delivery. Our 90-Day Replacement Guarantee covers your entire order for:
- Damage during shipping
- Warping, cracking
- Glue joint separation
- Other abnormal defects that may not appear within our standard 30-day warranty period
Our 90-Day Replacement Guarantee does NOT cover:
- Intentional damage by customer
- Damage due to improper care of the product
- Normal wear and tear
To Submit Your 90-Day Replacement Guarantee claim, please send a photo of the issue you are experiencing to firstname.lastname@example.org. Once reviewed and verified, a replacement will be sent to you at no additional cost.
Terms: To apply the 90-Day Replacement Guarantee coverage to your order, it must be added to your shopping cart during checkout. It cannot be added after purchase, nor applied to previous or future orders. If purchased during checkout, the 90-Day Replacement Guarantee qualifies each individual item in your order for free replacement due to damage or defect of each individual item, for 90 days from delivery. Delivery is defined as the date that the carrier's online tracking information shows that the package was successfully delivered to the address listed on your order. The 90-Day Replacement Guarantee's coverage applies only to the order that it was purchased with. It does not apply to previous or future orders, unless a 90-Day Protection Plan was purchased for those separate orders at the time of order placement. The 90-Day Replacement Guarantee is available for purchase from this product page, and it may also be available as a suggested add-on in the cart during checkout.
- To give each order the time it deserves, and to maintain the highest possible quality, our standard processing time for personalized & engraved products is 10-15 business days. Many of our non-engraved products ship within just 5 business days!
- During busy seasons, prodution time may increase slightly as each item is finished by hand before shipping. However we're committed to keeping our production times at a minimum so that you can enjoy your order as quickly as possible!
- For customers requiring a specific in-hand date, rush prodution is available for most orders. Please contact us for availablity and pricing.
- Transit time via UPS & USPS is generally 3-5 business days. Please allow 15-20 days for international shipping.
The Hailey Home Story
Hailey Home was borne from our passion for both home decor, and the environment. By bringing beautiful products to market and into the hands of our customers, the Hailey Home team works to fulfill our mission of adding a touch of fun and beauty to every home, while using sustainable materials.
We are conscious of the issues that plastic waste presents world-wide. Our personalized hardwood cutting boards not only look good, they do good. By offering an alternative to plastic cutting boards, which harbor bacteria, have a short useful life, and can take hundreds of years to decompose, our wooden boards provide all of the function with more beauty, sustainability, and sanitation.
In addition, we donate a percentage of every purchase to maritime charities thanks to our customers. Together, we can make the world a more beautiful place – both inside and outside the home.
For our personalized items like custom cutting boards, all of our raw materials and product blanks are sourced from American and Canadian suppliers, before being customized and hand-finished at our workshop in New York. Other items like our non-personalized home decor items are carefully selected from American suppliers and our partner workshops across the country. Each order is shipped from the USA, straight to your home or business. Most of our products ship directly from our workshop in upstate New York.
Buying from Hailey Home brings a promise that you’re buying something unique, a world away from the mass-produced products found elsewhere. Equally as important, it signifies a commitment to our environment - choosing a wooden product over a mass-produced plastic one saves unneeded waste and environmental harm, and enables us to save our oceans with your help.
Together, we can make the world a more beautiful place (both in our homes, and in our oceans). We want each and every one of our customers to be proud to call their home a Hailey Home!
THE HAILEY HOME GUARANTEE
All personalized Hailey Home products are customized at our upstate New York workshop or our partner workshops across the United States. Other non-personalized products, as well as all of our raw materials and product blanks, are sourced from American and Canadian suppliers. Everything at Hailey Home is shipped from the USA, straight to your home or business.
All orders ship FREE within the continential United States!
Our 30-day satisfaction policy can't be beat! Full Return Policy
Hailey Home is proud to give back to those who support our country! We offer a 10% discount to ALL active & former military / first responders.