Returns & Exchanges

We want you to be 100% satisfied with your purchase, so we made sure that Hailey Home's return policy can't be beat! 

All non-personalized items may be returned / exchanged for any reason within 30 days of original delivery.  All personalized items may be returned / exchanged if the item is defective or incorrect, within 30 days of original delivery.

For eligible returns, please email for a Return Authorization Number (RMA#) before returning your item.  In some cases we may accept a photo of an order issue instead of requiring a return shipment.

For eligible returns, returned items must be received in as-new condition to be eligible for refund/exchange.  Returned items that show user-inflicted damage, wear, or installation may be assessed a 35% reconditioning fee.  Items that are returned with significant damage may not be eligible for a refund or exchange.  

PLEASE NOTE:  Return & exchange shipping is the responsibility of the customer (both ways).  However, in the case of a defective or incorrect item, we will send a pre-paid return label for your return when applicable and your replacements will be sent at no cost to you.

Most of our products are made from natural materials.  Grain patterns, colors, and engraving textures will vary slightly from piece to piece.  These natural variations are not considered defects but are part of the uniqueness of each individual product.

Missing Items:  While rare, if your order has a missing item, we're happy to send it out ASAP at no cost!  Please send a photo of the included packing sheet to to begin your claim.  This helps us identify where the issue occurred and will expedite the resolution for you.


We are happy to cancel your order if your request is received within 12 hours of order placement. We process orders quickly, so be sure to contact us as soon as possible if you need to cancel an order. Once an order has been processed and/or shipped it cannot be cancelled.